Peer-Reviewed Journal
Articles
2023
Furner, C.P., Drake, J.R. and Paul, R. (2023). A longitudinal study of the interplay between team dynamics and media use in virtual teams. International Journal of Networking and Virtual Organisations, 29(1), 16-37.
https://doi.org/10.1504/IJNVO.2023.134300
Zinko, Robert, and Furner, C.P., (2023). How Many Is Too Many: An Examination of Images in Electronic Word of Mouth. Journal of Marketing Development and Competitiveness, 17(3), 112-126.
https://doi.org/10.33423/jmdc.v17i3.6566
2022
Furner, C.P., Drake, J.R., Zinko, R. and Kisling, E. (2022). Online review antecedents of trust, purchase and recommendation intention: A simulation-based experiment for hotels and AirBnBs. Journal of Internet Commerce, 21(1), 79-103.
https://doi.org/10.1080/15332861.2020.1870342
Tran, T., Furner, C.P. and Gugenishvili, I. (2022). The effects of task service fit on brand loyalty: A study of branded apps. International Journal of e-Services and Mobile Applications, 14(1), 1-19.
https://doi.org/10.4018/IJESMA.285545
Furner, C.P. and Zinko, R. (2022). The influence of information technology on resources which yield sustained competitive advantage. Amity Jounral of Management, 10(1), 15-19.
https://www.amity.edu/gwalior/ajm/pdf/v10n1-paper02.pdf
2021
Paul, R., Furner, C.P., Drake, J.R., Hauser, R. and Kisling, E. (2021). The moderating effect of virtuality on team trust and effectiveness. IEEE Transactions on Professional Communication 64(2), 185-200.
https://doi.org/10.1109/TPC.2021.3064393
Tran, T., Furner, C.P. and Albinsson, P. (2021). Understanding drivers and outcomes of brand attachment in mobile branded apps. Journal of Consumer Marketing, 38(1), 113-124.
http://dx.doi.org/10.1108/JCM-02-2020-3657
Furner, C.P., Yoon, T., Zinko, R. and Goh, S. (2021). The influence of reviewer and consumer congruence in online word of mouth transactions. Journal of Electronic Commerce in Organizations, 19(3), 1-15.
http://doi.org/10.4018/JECO.2021070101
Zinko, R., Patrick, Z., Furner, C.P., Gaines, S., Kim, M.D., Negri, M., Orellana, E., Torres, S., and Villarreal, C. (2021). Responding to Negative Electronic Word of Mouth to Improve Purchase Intention. Journal of Theoretical and Applied Electronic Commerce Research, 16(6), 1945-1959.
https://doi.org/10.3390/jtaer16060109
Furner, C.P., Kisling, E. and Zinko, R. (2021). Digital Solutions to Decision-Making Limitations: For Better or Worse? Amity Journal of Management, 9(1), 1-6.
https://www.amity.edu/gwalior/ajm/pdf/v9n1-digital-solutions.pdf
Zinko, R., Furner, C.P. de Burgh-Woodman, H., Johnson, P. and Sluhan, A. (2021). The addition of images to eWOM in the travel industry: An examination of hotels, cruise ships and fast food reviews. Journal of Theoretical and Applied Electronic Commerce Research, 16(3), 525-541.
https://doi.org/10.3390/jtaer16030032
2020
Drake, J.R. & Furner, C.P. (2020). Screening job candidates with social media: A manipulation of disclosure requests. Journal of Organizational and End User Computing, 32(4), 63-84.
https://doi.org/10.4018/JOEUC.2020100104
Furner, C.P. & Grubb, W.L. (2020). The influence of observable interview behaviors on the willingness to accept a job offer. Amity Journal of Management, 8(2), 29-39.
https://www.amity.edu/gwalior/ajm/pdf/ajm_v8n2.pdf
2018
Furner, C.P. & Zinko, R. (2018). Willingness to pay and disposition toward paying for apps: The influence of application reviews. International Journal of E-Services and Mobile Applications, 10 (1), 13-33.
https://doi.org/10.4018/IJESMA.2018010102
Furner, C.P., Zinko, R. & Zhu, Z (2018). Examining the role of mobile self-efficacy in the relationship between informaiton load and purchase intention in mobile reviews. International Journal of E-Services and Mobile Applications, 10 (4), 40-60.
https://doi.org/10.4018/ijesma.2018100103
2017
Furner, C.P. & Zinko, R.A. (2017). The influence of information overload on the development of trust and purchase intention based on online product reviews in a mobile vs. web environment: An empirical investigation. Electronic Markets, 27 (3), 211-224.
https://doi.org/10.1007/s12525-016-0233-2
Zinko, R.A., Furner, C.P., Prati, M., Heyden, M. & Tuchtan, C. (2017). A study of negative reputation in the workplace. Journal of Career Assessment, 25 (4), 632-649.
https://doi.org/10.1177/1069072716653371
Zinko, R.A., Tuchtan, C., Hunt, J., Meurs, J., Furner, C.P. & Prati, M. (2017). Gossip: A channel for the development of personal reputation. International Journal of Organizational Analysis, 25 (3), 516-535.
https://doi.org/10.1108/ijoa-07-2016-1041
2016
Keith, M., Babb, J., Furner, C.P. Abdullat, A. & Lowrey, P. (2016). Limited information and quick decisions: consumer privacy calculus for mobile applications. AIS Transactions on Human-Computer Interaction, 8 (3), 88-130.
https://aisel.aisnet.org/thci/vol8/iss3/3/
Furner, C.P., Zinko, R.A. & Zhu, Z. (2016). Electronic Word-Of-Mouth and Information Overload in an Experiential Service Industry. Journal of Service Theory and Practice, 26 (6), 788-810.
https://doi.org/10.1108/JSTP-01-2015-0022
2015
Keith, M., Babb, J., Lowrey, P., Furner, C.P. & Abdullat, A. (2015). The role of mobile-computing self-efficacy in consumer information disclosure. Information Systems Journal, 25 (6), 637-667.
https://doi.org/10.1111/isj.12082
Furner, C.P., Racherla, P. & Babb, J. (2015). What we know and do not know about mobile app usage and stickiness: A research agenda. International Journal of E-Services and Mobile Applications, 7 (3), 48-69.
https://doi.org/10.4018/IJESMA.2015070104
2014
Furner, C.P., Racherla, P. & Zhu, Z. (2014). A multinational study of espoused national cultural and review characteristics in the formation of trust in online product reviews. International Journal of Services Technology and Management, 20 (1/2/3), 14-30.
https://doi.org/10.1504/IJSTM.2014.063586
Furner, C.P., Racherla, P. & Babb, J. (2014). Mobile app stickiness (MASS) and mobile interactivity: A conceptual model. The Marketing Review, 14 (2), 163-188.
https://doi.org/10.1362/146934714X14024778816913
2013
Furner, C.P. (2013). Cultural determinants of information
processing shortcuts in computer supported groups: A Review,
research agenda and instrument
validation. International Journal of Information Systems and Social
Change, 4 (3), 17-32.
https://doi.org/10.4018/jissc.2013070102
Furner, C.P.
& Goh, S.H. (2013). Cultural determinants of socially desirable
distortion in computer based data collection: A multicultural
investigation. International Journal of Social and Organizational Dynamics in
Information Technology, 3 (3) 51-67. https://doi.org/10.4018/ijsodit.2013070104
Furner, C.P., McDowell, W. & Zinko, R. (2013).
Media selection and the imposter phenomenon: A multinational
investigation. Communications of the IIMA, 13 (4) 17-34. https://scholarworks.lib.csusb.edu/cgi/viewcontent.cgi?article=1224&context=ciima
Furner, C.P. (2013). Getting heads into the cloud: Pre-adoption beliefs and attitudes regarding a cloud-based platform shift at a public university. Journal International Technology and Information Management, 22 (3), 1-18. Keynote Paper.
https://scholarworks.lib.csusb.edu/jitim/vol22/iss3/1/
2012
Furner, C.P.
&
George, J.F. (2012). Cultural determinants of media choice for deception.
Computers in Human Behavior
28 (4), 1427-1438.
https://doi.org/10.1016/j.chb.2012.03.005
Furner, C.P.,
Racherla, P. & Zhu, Z. (2012). Uncertainty, trust and
purchase intention based on online product reviews: An introduction
to an international study.
International Journal
of Networking and Virtual Organizations,
11 (3-4) 260-276
https://doi.org/10.1504/IJNVO.2012.048909
.
Racherla, P., Furner, C.P. & Babb, J. (2012). Multi-channel interactions
and customer relationship in service firms: A theoretical model.
Journal of International
Business 4 (1) 131-155.
EBSCO
Landram, F.G., Landram, S.V. &
Furner, C.P. (2012).
Forecasting procedures for success: Model derivation and evaluation.
Southwestern Economic Review, 39 (1) 137-144.
http://swer.wtamu.edu/sites/default/files/Data/137-144-284-1060-1-PB.pdf
2011
Zinko, R.A., Furner, C. P., Herdman, A., Brees, J., Wikhamn, W., & Grant, G.
(2011). Gossip: A vehicle for the development of personal reputation
in organizations. Journal of
Organizational Moral Psychology, 2 (1).
https://search.proquest.com/scholarly-journals/gossip-vehicle-development-personal-reputation/docview/1627727578/se-2?accountid=10639
Furner, C.P.
(2011). Socially
desirable reporting in international computer based data collection:
A review and research agenda.
Journal of International Management Studies, 6 (1), 185-201.
CiteSeer
2010
Chang, L., Furner, C. P. , & Zinko, R. A. (2010). A study of negotiations
within the ethnic Chinese community between Taiwan and Hong Kong.
Management Research and
Practice, 2 (4), 329-343.
Open Access
Zinko, R. A., Furner, C. P. , Royal, M. T. , & Hall, A. (2010).
Self-perceptions of our personal reputations: The mediating role of
image in the development of organizational citizenship behaviors.
Journal of International
Management Studies, 5 (1), 1-9.
Open Access
2009
Giordano, G.A. &
Furner, C. (2009).
Individual determinants of media choice for deception.
Journal of Information Technology Management, 20 (2), 1-10.
http://home.thejitm.org/XX-2/contents.html
Furner,
C.P., Mason, R. M., Mehta, N., Munyon, T. P., &
Zinko, R. A. (2009) Cultural Determinants of Learning Effectiveness
from Knowledge Management Systems: A Multinational Investigation.
Journal of Global Information
Technology Management, 12 (1), 30-51.
https://doi.org/10.1080/1097198X.2009.10856484
Book Chapters
Yoon, T.E., Goh, S., Zinko, R. and Furner, C.P. (2020). The effects of culture and data collection mode on socially desirable distortion and confidentiality concerns in survey research. In Idemudia, E. (Ed.), Handbook of Research on Social and Organizational Dynamics in the Digital Era (Ch 2, pp. 22-42). Hershey, PA: IGI Global.
https://doi.org/10.4018/978-1-5225-8933-4.ch002
Furner, C.P., Racherla, P., Babb, J. and Zinko (2018). Mobile Application Stickiness: Why do mobile applications get deleted so quickly? In Khosrow-Pour, M. (Ed.), Optimizing Current Practices in e-Services and Mobile Applications (Ch 6, pp. 114-138). Hershey, PA: IGI Global.
https://doi.org/10.4018/978-1-5225-5026-6.ch006
Furner, C.P., Racherla, P. & Babb, J. (2016). What we know and do not know about mobile app usage and stickiness: A research agenda. In Khosrow-Pour, M. (Ed.), Geospatial Research: Concepts, Methodologies, Tools, and Applications (Ch 5, pp. 117-141). Hershey, PA: IGI Global.
https://doi.org/10.4018/978-1-4666-9845-1.ch005
Peer-Reviewed
Conference Proceedings
Drake, J., Furner, C.P., & Mehta, N. (2021). Privacy policy violations: A corporate nexus of healthcare providers and social media platforms. Workshop on Information Security and Privacy, a Pre-International Conference on Information Systems SIG (SIG Security and Privacy) workshop.
Zinko, R.A., Furner, C.P., Heyden, M.L. & Dalton, A. (2017). Seeing is believing: The effects of images on resulting trust and purchase intent in eWOM. International Conference on Marketing and Tourism.
Furner, C.P., Zinko, R.A. & Zhu, Z. (2015). The influence of information overload on the development of trust and purchase intention based on online product reviews in a mobile vs. web environment: A research proposal. Wuhan
International Conference on e-Business.
Drake, J.R. & Furner, C.P., (2015). Screening job candidates with social media: A manipulation of disclosure requests. America's Conference on Information Systems (AMCIS).
Furner, C.P., Zinko, R.A., Zhu, Z., McDowell, W.,
Dalton, A. (2014). Information quality and product reviews in a
mobile environment: the effects of information overload and mobile
computing constraints. Wuhan
International Conference on e-Business.
Furner, C.P., Racherla, P. & Zhu, Z. (2013).
Cultural and review characteristics in the formation of trust in
online product reviews: A multinational investigation. Wuhan
International Conference on e-Business. Best Paper.
Keith, M., Babb, J.,
Furner, C. P., & Abdullat, A.
(2011). The role of mobile self-efficacy in the adoption of
geospatially-aware applications: An empirical analysis of iPhone
Users. Hawaii
International Conference on System Sciences (HICSS).
Furner, C. P.
, Racherla, P., & Zhu, Z. (2011). Uncertainty, trust and purchase
intention based on online product reviews: an introduction to a
multinational study. Wuhan International Conference on e-Business
(WICEB).
Keith, M., Babb, J., Furner, C. P. , & Abdullat, A.
(2010). Privacy Assurance and Network Effects in the Adoption of Location-Based Services: an iPhone Experiment. International
Conference on Information Systems (ICIS).
Zinko, R. A., Furner, C. P. , Royal, M. T. , & Hall, A.
(2010). Self-perceptions of our personal reputations: The
mediating role of image in the development of organizational
citizenship behaviors. Global Business & International
Management Conference.
Furner, C.P. &
George, J.F. (2009). Making it hard to lie: Cultural determinants of
media choice for deception. Proceedings of the
Hawaii
International Conference on System Sciences (HICSS), Waikoloa, HI.
Awarded Best Paper: Social Issues Track.
Furner, C.P. & Mason, R.M. (2006) Cultural
determinants of knowledge management system training outcomes: the
mediating effect of learning preferences. Proceedings of the
Americas
Conference on Information Systems (AMCIS), Acapulco, Mexico.
Pratt, R. M., Smatt, C. M., Furner, C.P. and Keane,
B.T. (2005) A review of epistemology and subject areas in MIS
research. Proceedings of
the Southern Association of Information Systems (SAIS),
Savannah,
GA, 282-288. 1st Runner Up: Best
Student Paper.
Serino, C., Furner,
C.P., & Smatt, C.M. (2005) Making it personal: How personalization
affects trust over time. Proceedings of the
Hawaii
International Conference on System Sciences (HICSS), Waikoloa, HI.
Other Peer-Reviewed
Presentations
Drake, J.R.,
Furner, C.P. & Mehta, N. (2021). Privacy Policy Violations: A Corporate Nexus of Healthcare Providers and Social Media Platforms. Presented at the 2021 International Conference on Information Systems, Workshop on Information Security and Privacy.
Keith, M., Babb, J., Lowrey, P.,
Furner, C.P. & Abdullat, A. (2011). The roles of privacy
assurance, network effects, and information cascades in the adoption
of and willingness to pay for location-based services with mobile
applications. Presented at the 2011 Dewald Roode Information
Security Workshop.
Racherla, P. & Furner, C.P. (2009).
Cultural determinants of consumers’ evaluation of online
product reviews: An uncertainty reduction perspective.
Presented at the annual meeting of the pre-ICIS special interest
group on cross-cultural research in information systems.
Phoenix, AZ.
Giordano, G.A. &
Furner, C. (2007).
Individual determinants of media choice for deception. Presented at
the 6th annual meeting of the pre-ICIS special interest
group on human computer interaction.
Montreal,
Québec, Canada.
Furner, C. (2005).
Cultural determinants of knowledge management systems learning
effectiveness: A multinational investigation.
Presented at the 2005 Monieson Centre Doctoral Consortium on
Knowledge Management hosted by Queens University,
Kingston,
Ontario,
Canada.
Other Presentations
Furner, C.P., Zinko, R.A. & Zhu, Z. (2015). The influence of information overload on the development of trust and purchase intention based on online product reviews in a mobile vs. web environment: An empirical investigation.
Presented at the 2015 Electronic Markets Paper Development Workshop at the Wuhan International Conference on e-Business.
Jafar, M. & Furner, C.P. (2010). Data Mining with SQL Server
2008 Business Intelligence Development Studio: A hands-on approach.
Workshop presented at the 16th
America’s Conference on Information
Systems. Lima,
Peru.
Papers Under Review
Dr. Furner generally has
multiple papers under review. Please Contact Me for more
information.
