Process Planning &
Technology Decisions - Does the process eliminate steps that
do not add value? Background: 1. Is the process
designed to achieve competitive advantage in terms of
differentiation, response, or low cost? 2. Does the process
eliminate steps that do not add value? 3. Does the process
maximize customer value as perceived by the
customer? 4. Will the process
win orders? Each step of the
product and service design process must add value,
especially to the customer. Questions for
Thought: 2. What if a process
becomes too complicated or redundant? What can a manager
do to remedy the situation? 3. Colonel Burton is
obviously getting the "run around" in the video clip from
Pentagon Wars. It appears the "ruminant procurement"
process has been invented to slow down or even stop
progress on the real process objective? Can you name some
examples from the real world akin to this video
clip?
When analyzing
and designing processes to transform resources into good
and services, these questions must be asked:
1. Are there a
methods to evaluate processes to ensure that steps that
do not add value are eliminated ?