Tom Robbins
East Carolina University
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Tom Robbins Associate Professor Marketing and Supply Chain East Carolina University 3136 Bate Building Greenville, NC (252) 328 - 6588 |
Background
- PhD Business Administration and Operations
research, Pennsylvania State University. 2007
- 18 years professional experience in
management consulting (Ernst & Young, Cap Gemini Ernst & Young,
IBM)
- Master of Business Administration - Weatherhead
School of Management, Case Western Reserve University. 1989
- Bachelor of Science in Electrical Engineering -
Pennsylvania State University. 1985
Research
Interests
- Services Sciences
- Data Analytics
- Sports Analytics
- Betting, Futures, and Prediction Markets
- Innovative Education
- Stochastic Programming
- Simulation
Research
Published Papers
- Robbins, T. R. and T. P. Harrison (2010). A stochastic model for scheduling call centers with Uncertain Arrivals and Global Service Level Agreements. European Journal of Operational Research 207: 1608-1619. (PDF)
- Robbins, T.R., D. J. Medeiros and T.P. Harrison (2010), Cross Training in Call Centers with Uncertain Arrivals and Global Service Level Agreements. International Journal of Operations and Quantitative Management 16 (3) pp. 307-329 (PDF)
- Robbins, T.R., Tour Scheduling and Rostering. (2011), The Wiley Encyclopedia of OR/MS (PDF)
- Robbins, T.R. and T.P. Harrison (2011), New Project Staffing for Outsourced Call Centers with Global Service Level Agreements. Service Science 3(1) pp. 41-66. (PDF)
- Patrick J. Charland, Tom Robbins, Evelio Rodriguez, L. Wiley Nifong, and Randolph W. Chitwood, Jr., (2011), Learning curve analysis of mitral valve repair using tele-manipulative technology. The Journal of Thoracic and Cardiovascular Surgery 142 (2) pp. 404-410 (PDF)
- Robbins, T.R. (2015), Experienced Based Routing in Call Center Environments. Service Science 7(2) pp. 132-148. (PDF)
- Robbins, T.R, Zemanek Jr., J.E. (2017). UFC pay-per-view buys and the value of the celebrity fighter. Innovative Marketing, 13(4), 35-46. (Link)
- Robbins, T.R., (2017) Complexity and Flexibility in Call Center Scheduling Models., International Journal of Business and Social Science 8(12) (PDF)
- Robbins, T.R., (2019). A multi-part Project Planning and Tracking Exercise. Decision Sciences Journal of Innovative Education, (17) 2. (Link)
- Robbins, T.R. (2019), Evaluating the Performance of the Erlang Models for Call Centers. International Journal of Applied Science and Technology, 9(1). (PDF)
- Robbins, T.R., (2019). A Learning Curve Based Assembly Game. Decision Sciences Journal of Innovative Education, 17(4), 344-362 (Link)
- Robbins, T. R. (2021). Multiattempt Quizzes in an MBA-Level Statistics Course. Decision Sciences Journal of Innovative Education, 19(2), 129-149. (Link)
- Robbins, T. R. (2021). An Assessment of the IHME Covid-19 Model: US Fatalities in 2020. American Journal of Management, 21(2). (Link)
- Robbins, T.R, (2021) The Impact of Mobile Order Ahead Apps on QSR queuing. Journal of Strategic Innovation and Sustainability. 16(2)
- Robbins, T.R.
(2023) Weak Form Efficiency in Sports Betting Markets.
American Journal of Management, 23(2).
Refereed
Proceedings
- Robbins, T.R., D.J. Medeiros, and P. Dum. (2006) Evaluating
Arrival Rate Uncertainty in Call Centers in Proceedings of the 2006
Winter Simulation Conference. Monterey, CA. (PDF)
- Robbins, T.R., D.J. Medeiros, and T.P. Harrison. (2007)
Partial Cross Training in Call Centers with Uncertain Arrivals and
Global Service Level Agreements. in Proceedings of the 2007 Winter
Simulation Conference. Washington, DC. (PDF)
- Robbins, T.R., (2007) Addressing Arrival Rate Uncertainty
in Call Center Workforce Management, in Proceedings of the 2007
IEEE/INFORMS International Conference on Service Operations and Logistics,
and Informatics., Penn State University: Philadelphia, PA. 6p. (PDF)
- Robbins, T. R. (2008). A Simulation Based Scheduling Algorithm for Call Centers with
Uncertain Arrival Rates in Proceedings of the 2008 Winter
Simulation Conference. 2008. Miami, FL. (PDF)
- Robbins, T.R., D.J. Medeiros, and T.P. Harrison. (2010) Does the Erlang C Model fit in Real Call Centers? 2010 Winter Simulation Conference. Baltimore, MD. (PDF)
- Robbins, T.R, (2016) Evaluating the fit of the Erlang A Model in High Traffic Call Center Scenarios. 2016 Winter Simulation Conference. Washington, DC. (PDF)
- Robbins, T.R, (2019) The Impact of Mobile Order Ahead Apps on QSR queuing. 2019 DSI Conference New Orleans, LA. (Link)
- Robbins, T.R, A Preliminary Assessment of the IHME Covid-19 Model, 2020 Decision Sciences Institute 2020 Annual Conference Proceedings (Link)
- Robbins, T.R, (2022) On the Efficiency of Sports Betting Markets. 2021 DSI Conference Houston, TX. (Link)
Published Case
Studies
- Robbins, T.R. and T.P. Harrison, The Evolution of Services Science at IBM Business Consulting: A Case Study. 2007, Pennsylvania State University. 38p. (PDF)
Working Papers
- Robbins, T.R, Real Time Tracking of a Global Pandemic: Data Issues and Implications, 2020 (Link)
- Robbins, T.R., Betting Markets as Predictions: Evidence from Mixed Martial Arts. 2021, East Carolina University.
PhD Dissertation
- Robbins, T.R., Managing Service Capacity Under
Uncertainty - Unpublished PhD Dissertation 2007, Pennsylvania State
University. (PDF)
Links
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